Mental Health App | Cynthias' Potfolio

Mental Health Mobile App

Client

Personal

Sector

Healthcare, Technology, Mental Health & Wellness, Social Services

Project Time

12-18 months

Status

Pending

Brief

Pulsera app is an innovative mental health support platform, which includes a wristband device integrated with a mobile app. This comprehensive solution allows individuals to track their mood, heart rate, and sleep patterns, tone of voice, gain valuable insights, and receive customized guidance to improve their mental well-being. Additionally, the app facilitates real-time chat support with trained volunteers and mental health professionals, fostering a supportive community for users in need

Project Goals

Empower users to proactively manage their mental health by tracking essential metrics like mood, heart rate, and sleep patterns, tone of voice
Offer tailored guidance based on collected data, promoting self-care practices and stress reduction
Provide real-time access to chat with volunteers or mental health professionals for crisis intervention and support
Deliver actionable insights and trends to help users understand their emotional well-being and make informed decisions

Understanding the Problem

Rising prevalence of mental health issues
Lack of accessible and support
Many individuals face stress, anxiety, and emotional challenges
Insufficient tools and guidance for effective mental health management

Understanding the Opportunities

Leveraging advanced technology and wearables for mental health support
Real-time data tracking, personalized guidance, and professional access
Enhance users' mental well-being
Attractive to individuals valuing data-driven insights and convenient support

Understanding the Challenges

Ensuring that the data collected from users is securely stored and used for their benefit, without compromising their privacy
Ensuring that the wearable device and app are user-friendly and accessible to a broad audience
Managing and coordinating real-time chat support with volunteers and professionals can be logistically challenging
Ensuring the wristband device is comfortable, accurate, and seamlessly connects with the app

I conducted an interview with Dr Stephany Farah discussing the relationship between our physical and mental health, the changes that our body encounter through the process and our awareness

Interview with Dr Stephany Farah
BA & Phd in Psychology

How can your mood affect your body in general?

Is there a direct relationship between your mental state & behavior?

How can your tone of voice reflect your emotional state?

Can someone become aware of his/her body changes during a difficult mental phase?

Insights:

Question 1

Mood can significantly affect the body, particularly in terms of stress
Stress triggers the "fight or flight" response, leading to various physiological reactions
Some of the reactions include increased heart rate, blood flow to limbs, sweating, and mental decline

Question 2

Negative affective states or moods can influence attention and learning
Negative emotions can impact long-term memory
Emotions influence behavior and decision-making

Question 3

Tone of voice reflects emotional states through pitch, intonation, and speech characteristics
Happiness is often reflected in higher-pitched and faster speech
Negative emotional states lead to slower speech and lower confidence in tone
Tone of voice is a powerful indicator of emotional well-being

Question 3

Awareness of physiological changes during difficult mental phases can be limited
People might notice symptoms like clammy hands or faster breathing
Changing the perception of an event can help control physiological processes during challenging phases

Building empathy

Using the quantitative and qualitative data from interviews, I defined Sarah’s profile to better empathize with my main user groups and prioritize goals according to their needs

Experience Map

Using the quantitative and qualitative data from interviews, I defined Sarah’s profile to better empathize with my main user groups and prioritize goals according to their needs

Customer Journey Map

Below is a visual representation that outlines the entire experience a customer has with this mobile app from the initial awareness stage through the entire lifecycle of interaction. This map is designed to provide insights into the customer's thoughts, emotions, and actions at various touchpoints throughout their journey.

I conducted a cultural probe spanning 3 days aimed at gaining deeper insights into individuals experiencing challenges with their mental health. The objective is to examine their behavior, emotions, and actions to enhance our understanding of their experiences.

In this research, we want to know how our target users spend their day, who they encounter, how do they behave around people and what are their struggle.

This probe will cover around 5 participants.

This package will be distributed to each participant in a small bag with labels and instructions and is asked to be given back on the third day.

Results

Insights:

Mood Journal

The daily journals reveal that most participants experienced a wide range of emotions over the three days. They recorded moments of joy, stress, sadness, and relaxation. By examining their journal entries, you can identify common triggers for these emotions, such as work-related stress, social interactions, or personal hobbies.

Sleep Diary

The sleep diaries indicate varying sleep patterns among participants. Some consistently went to bed and woke up at specific times, while others had irregular sleep schedules. Additionally, the quality of sleep varied, with some reporting restful nights and others experiencing disturbances. These findings can help you understand the relationship between sleep and emotional well-being in this age group

Photography

The photos taken by participants provide a visual representation of their emotions and thoughts. Some photos may depict scenes of nature, art, or solitude, reflecting a desire for tranquility. Others may show crowded or urban settings, indicating feelings of stress or social engagement. These images can help you gain insight into how young adults use visual expression to convey their emotions